{"id":2402,"date":"2026-10-11T00:09:30","date_gmt":"2026-10-11T06:09:30","guid":{"rendered":"https:\/\/vchat.com.mx\/?page_id=2402"},"modified":"2026-10-11T00:16:39","modified_gmt":"2026-10-11T06:16:39","slug":"eliminacion-de-datos","status":"publish","type":"page","link":"https:\/\/vchat.com.mx\/en\/eliminacion-de-datos\/","title":{"rendered":"Deletion of data"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2402\" class=\"elementor elementor-2402\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15c3230 e-con-full e-flex e-con e-parent\" data-id=\"15c3230\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8644edb elementor-widget elementor-widget-html\" data-id=\"8644edb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- Vchat by Studio 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h1{font-size:clamp(42px,14vw,58px)!important}\n  #vchat-delete-v1 .content{padding:20px!important;border-radius:18px!important}\n  #vchat-delete-v1 .toc-links{grid-template-columns:1fr!important}\n}\n\n#vchat-delete-v1 .action-row{display:flex;gap:10px;flex-wrap:wrap;margin:18px 0}\n#vchat-delete-v1 .action-row a{display:inline-flex;justify-content:center;align-items:center;padding:13px 18px;border-radius:999px;font-size:12px;font-weight:850;text-decoration:none!important}\n#vchat-delete-v1 .action-row a.primary{background:var(--grad)!important;color:#fff!important}\n#vchat-delete-v1 .action-row a.secondary{background:#f0efff!important;color:#4e43b4!important}\n#vchat-delete-v1 a.inline-link{color:#5542d7!important;text-decoration:underline!important;text-underline-offset:2px}\n#vchat-delete-v1 .contact-box a{overflow-wrap:anywhere}\n#vchat-delete-v1 .legal-section{overflow-wrap:anywhere}\n#vchat-delete-v1 .toc a:focus-visible,#vchat-delete-v1 a:focus-visible{outline:3px solid #35bff0!important;outline-offset:3px}\n#vchat-delete-v1 .legal-section ol{margin:10px 0 12px!important;padding-left:20px!important}\n@media(max-width:560px){#vchat-delete-v1 .action-row{display:grid}#vchat-delete-v1 .action-row a{width:100%}}\n<\/style>\n<div class=\"wrap\">\n<section class=\"hero\">\n<div class=\"kicker\">Privacy \u00b7 Vchat by Studio Vainilla<\/div>\n<h1>Deletion of Data<\/h1>\n<p class=\"lead\">Learn how to request the removal of personal information or an account linked to Vchat, including integrations authorized with Meta platforms.<\/p>\n<div class=\"meta\"><span class=\"pill\">Public privacy instructions<\/span><span class=\"pill\">Last update: October 11, 2026<\/span><\/div>\n<\/section>\n<div class=\"layout\">\n<aside class=\"toc\" aria-label=\"Index of this page\"><h3>Content<\/h3><div class=\"toc-links\"><a href=\"#identidad\">1. Responsible for the service and scope<\/a>\n<a href=\"#solicitantes\">2. Who can request the removal<\/a>\n<a href=\"#datos\">3. What information may be involved<\/a>\n<a href=\"#solicitud\">4. How to submit an application<\/a>\n<a href=\"#proceso\">5. What happens after receiving it<\/a>\n<a href=\"#desconexion\">6. Disconnecting Meta is not the same as deleting data<\/a>\n<a href=\"#terceros\">7. Data managed by client companies<\/a>\n<a href=\"#conservacion\">8. Conservation, supports and exceptions<\/a>\n<a href=\"#arco\">9. Other privacy rights<\/a>\n<a href=\"#meta\">10. Integrations and permissions from Meta<\/a>\n<a href=\"#contacto\">11. Contact and related documents<\/a><\/div><\/aside>\n<main class=\"content\"><section class=\"legal-section\" id=\"identidad\">\n<span class=\"num\">01<\/span>\n<h2>Service responsible and scope<\/h2>\n<p><strong>Vchat by Studio Vainilla<\/strong> It is a software-as-a-service (SaaS) platform developed and commercially operated by <strong>Studio Vainilla<\/strong>, trade name of <strong>Mario Humberto Guti\u00e9rrez Morales<\/strong>, a natural person with business activity in Mexico.<\/p><p>This page explains how to request the removal of information linked to a Vchat account or an authorized integration with Facebook Messenger, Instagram, or WhatsApp Business, as well as the difference between deleting data and disconnecting a channel.<\/p><p><strong>Legal contact and privacy:<\/strong> <a class=\"inline-link\" href=\"mailto:hola@studiovainilla.com\">hola@studiovainilla.com<\/a>.<\/p>\n<\/section><section class=\"legal-section\" id=\"solicitantes\">\n<span class=\"num\">02<\/span>\n<h2>Who can request the removal?<\/h2>\n<ul><li><strong>Administrators of client companies:<\/strong> They can request the deletion of the account, a workspace, and the data managed by their organization, subject to verification of authority.<\/li><li><strong>Users of Vchat:<\/strong> They may request the deletion or revision of the personal data associated with their user, depending on their relationship with the company that owns the workspace.<\/li><li><strong>People who contacted a company through Meta:<\/strong> They can request information or have their conversations\u2019 data deleted. If the client company determines the purposes of the processing, Vchat can channel the request to the appropriate business or coordinate its handling.<\/li><\/ul><p>Receiving a request does not imply deleting data from third parties or other users without verifying the identity, representation or appropriate authorization.<\/p>\n<\/section><section class=\"legal-section\" id=\"datos\">\n<span class=\"num\">03<\/span>\n<h2>What information may be involved<\/h2>\n<p>According to the channel, the permits granted, the operation enabled and the data effectively received, the request could cover:<\/p><ul><li>Registration data, identification, email, and account preferences for a Vchat account.<\/li><li>Technical and commercial identifiers associated with Facebook pages, professional Instagram accounts, or WhatsApp Business accounts.<\/li><li>Names, profile photos, and other public or authorized data that the corresponding API allows to be provided.<\/li><li>Message history, attachments, notes, contacts, tags, and CRM records.<\/li><li>Credentials or connection tokens that need to be revoked or removed from the system.<\/li><li>Technical records, backup copies, and operational evidence subject to retention policies and legal obligations.<\/li><\/ul><p>Not all of this data is obtained through all channels. Vchat does not claim access to information that Meta has not authorized or provided.<\/p>\n<\/section><section class=\"legal-section\" id=\"solicitud\">\n<span class=\"num\">04<\/span>\n<h2>How to submit an application<\/h2>\n<p>Send an email to <a class=\"inline-link\" href=\"mailto:hola@studiovainilla.com\">hola@studiovainilla.com<\/a> with the subject <strong>\u00abRequest for data removal \u2014 Vchat\u00bb<\/strong>.<\/p><ol><li>Indicate your name and a means of response.<\/li><li>It indicates whether you are an administrator of a client business, a Vchat user, or a person who wrote to a connected account.<\/li><li>It provides the name of the company or workspace and, if applicable, the channel (Messenger, Instagram or WhatsApp) involved.<\/li><li>Describe what information you request to be deleted and how to locate it, avoiding sharing passwords, tokens, or sensitive documents by email without being asked to do so through a secure channel.<\/li><li>If you are acting on behalf of a company or another person, we may require sufficient proof of that representation.<\/li><\/ol><div class=\"action-row\"><a class=\"primary\" href=\"mailto:hola@studiovainilla.com?subject=Solicitud%20de%20eliminaci%C3%B3n%20de%20datos%20%E2%80%94%20Vchat\">Request removal by mail \u2197<\/a><a class=\"secondary\" href=\"https:\/\/vchat.com.mx\/en\/aviso-de-privacidad\/\">Consult Privacy Notice \u2197<\/a><\/div><div class=\"note\"><strong>Protection against impersonation:<\/strong> Before processing an account deletion affecting a business account or third-party data, we may request additional information to verify the identity and authority of the applicant.<\/div>\n<\/section><section class=\"legal-section\" id=\"proceso\">\n<span class=\"num\">05<\/span>\n<h2>What happens after receiving it<\/h2>\n<ol><li><strong>Reception:<\/strong> We will register the request and can confirm that it was received.<\/li><li><strong>Verification:<\/strong> We verify identity, authorization, and the location of data when necessary.<\/li><li><strong>Evaluation:<\/strong> We determine whether Vchat acts as the controller of the processing or as a provider that processes data on instructions from a client business.<\/li><li><strong>Attention:<\/strong> We perform the actions required in our systems or coordinate the request with the responsible business.<\/li><li><strong>Answer:<\/strong> We communicate the result, the applicable limitations, and, where appropriate, the confirmation of removal.<\/li><\/ol><p>Requests are processed in accordance with the deadlines and requirements established by applicable legislation. If there is a valid obligation to retain certain information, we will explain the reason when appropriate.<\/p>\n<\/section><section class=\"legal-section\" id=\"desconexion\">\n<span class=\"num\">06<\/span>\n<h2>Disconnecting Meta is not the same as deleting data<\/h2>\n<p>If a company revokes Vchat's access to a Facebook page, an Instagram account, or a WhatsApp Business account, the integration may stop receiving and sending new messages. <strong>The revocation of permissions does not necessarily remove the messages, contacts, or records previously stored in Vchat.<\/strong><\/p><p>To request the deletion of retained data, you must follow the procedure on this page or the deletion function available on the platform, as applicable. Disconnection can also be managed from Vchat integration options or from the Meta tools available to the authorized administrator.<\/p><p>Removing content from Vchat does not equate to removing copies that remain under the control of Meta, the client business, or other participants in the conversation.<\/p>\n<\/section><section class=\"legal-section\" id=\"terceros\">\n<span class=\"num\">07<\/span>\n<h2>Data managed by client companies<\/h2>\n<p>Companies that use Vchat can determine the purposes and means of processing their own customers\u2019 and contacts\u2019 information. In such cases, Studio Vainilla can act as a service provider or data processor in accordance with applicable instructions and agreements.<\/p><p>If you wrote to us through Messenger, Instagram, or WhatsApp from another company and wish to exercise your rights over a conversation, you can also contact that company directly. When we receive your request, we will indicate the appropriate channel or collaborate in its handling in accordance with our responsibilities.<\/p>\n<\/section><section class=\"legal-section\" id=\"conservacion\">\n<span class=\"num\">08<\/span>\n<h2>Conservation, supports and exceptions<\/h2>\n<p>Deletion may be limited by security requirements, fraud prevention, tax compliance, contractual or legal obligations, the defense of rights and other legally applicable exceptions.<\/p><p>Some residual data may remain temporarily in protected backups until the corresponding retention cycle is completed, with restricted access and without being reinstated to normal use unless there is a justified need.<\/p><p>We do not set a single deadline for all data on this page: it depends on the category of information, the applicable obligation and the contractual relationship. To learn about the corresponding processing, please consult our <a class=\"inline-link\" href=\"https:\/\/vchat.com.mx\/en\/aviso-de-privacidad\/\">Privacy Notice<\/a>.<\/p>\n<\/section><section class=\"legal-section\" id=\"arco\">\n<span class=\"num\">09<\/span>\n<h2>Other privacy rights<\/h2>\n<p>In addition to removal or cancellation, the persons entitled may exercise the rights of <strong>Access, Rectification, Cancellation, and Opposition (ARCO)<\/strong>, as well as revoke the consent when appropriate.<\/p><p>For these requests, write to <a class=\"inline-link\" href=\"mailto:hola@studiovainilla.com?subject=Solicitud%20ARCO%20%E2%80%94%20Vchat\">hola@studiovainilla.com<\/a> with the subject <strong>\u00abARCO Application \u2014 Vchat\u00bb<\/strong>.<\/p>\n<\/section><section class=\"legal-section\" id=\"meta\">\n<span class=\"num\">10<\/span>\n<h2>Integrations and permissions from Meta<\/h2>\n<p>The processing related to Facebook Messenger, Instagram and WhatsApp Business is limited to the information accessible in accordance with applicable permissions and policies and to the configurations authorized by each company.<\/p><p>This page constitutes a public mechanism for information and instructions on how to request the deletion of data. <strong>It does not replace the technical mechanisms that Meta may require from an application.<\/strong>, As a callback URL for deletion requests. These features must be configured and tested separately by Meta Developers when required.<\/p>\n<\/section><section class=\"legal-section\" id=\"contacto\">\n<span class=\"num\">11<\/span>\n<h2>Contact and related documents<\/h2>\n<div class=\"contact-box\"><b>Studio Vainilla \u00b7 Legal representative of Vchat<\/b><span>Mario Humberto Guti\u00e9rrez Morales \u00b7 Natural person with entrepreneurial activity<\/span><a href=\"mailto:hola@studiovainilla.com\">Privacy and deletion: hola@studiovainilla.com<\/a><a href=\"mailto:hola@vchat.com.mx\">Vchat sales contact: hola@vchat.com.mx<\/a><a href=\"tel:+526144741000\">Phone: +52 614 474 1000<\/a><a href=\"https:\/\/www.studiovainilla.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Responsible website: www.studiovainilla.com<\/a><a href=\"https:\/\/vchat.com.mx\/en\/\" target=\"_blank\" rel=\"noopener noreferrer\">Product site: vchat.com.mx<\/a><\/div><p style=\"margin-top:16px!important\"><a class=\"inline-link\" href=\"https:\/\/vchat.com.mx\/en\/aviso-de-privacidad\/\">Privacy Notice<\/a> \u00b7 <a class=\"inline-link\" href=\"https:\/\/vchat.com.mx\/en\/terminos-y-condiciones\/\">Terms and Conditions<\/a><\/p>\n<\/section><\/main>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Privacidad \u00b7 Vchat by Studio Vainilla Eliminaci\u00f3n de Datos Conoce c\u00f3mo solicitar la eliminaci\u00f3n de informaci\u00f3n personal o de una cuenta vinculada con Vchat, incluidas las integraciones autorizadas con plataformas de Meta. Instrucciones p\u00fablicas de privacidad\u00daltima actualizaci\u00f3n: 11 de octubre de 2026 Contenido 1. Responsable del servicio y alcance 2. Qui\u00e9n puede solicitar la eliminaci\u00f3n [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2402","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Eliminaci\u00f3n de datos - Vchat<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vchat.com.mx\/en\/eliminacion-de-datos\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Eliminaci\u00f3n de datos - Vchat\" \/>\n<meta property=\"og:description\" content=\"Privacidad \u00b7 Vchat by Studio Vainilla Eliminaci\u00f3n de Datos Conoce c\u00f3mo solicitar la eliminaci\u00f3n de informaci\u00f3n personal o de una cuenta vinculada con Vchat, incluidas las integraciones autorizadas con plataformas de Meta. Instrucciones p\u00fablicas de privacidad\u00daltima actualizaci\u00f3n: 11 de octubre de 2026 Contenido 1. Responsable del servicio y alcance 2. 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