{"id":2408,"date":"2026-10-11T00:18:29","date_gmt":"2026-10-11T06:18:29","guid":{"rendered":"https:\/\/vchat.com.mx\/?page_id=2408"},"modified":"2026-10-11T00:19:07","modified_gmt":"2026-10-11T06:19:07","slug":"integraciones-meta","status":"publish","type":"page","link":"https:\/\/vchat.com.mx\/en\/integraciones-meta\/","title":{"rendered":"META integrations"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2408\" class=\"elementor elementor-2408\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49b58e0 e-con-full e-flex e-con e-parent\" data-id=\"49b58e0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e118b2c elementor-widget elementor-widget-html\" data-id=\"e118b2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- Vchat by Studio 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.action-row{display:grid}#vchat-meta-v1 .action-row a{width:100%}}\n\n#vchat-meta-v1 .inline-link{color:#6054e8!important;text-decoration:underline!important;text-underline-offset:3px}\n#vchat-meta-v1 .channel-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin:18px 0}\n#vchat-meta-v1 .channel-card{padding:17px;border:1px solid var(--line);border-radius:16px;background:linear-gradient(145deg,#fff,#f8faff)}\n#vchat-meta-v1 .channel-card h3{font-size:15px!important;margin:8px 0!important}\n#vchat-meta-v1 .channel-card p{font-size:11.5px!important;margin:0!important}\n#vchat-meta-v1 .channel-icon{display:inline-flex;padding:6px 10px;background:#f0edff;color:#6251e7;border-radius:9px;font-size:12px;font-weight:850}\n#vchat-meta-v1 .steps{counter-reset:step;display:grid;gap:10px;margin:16px 0}\n#vchat-meta-v1 .step{position:relative;padding:15px 17px 15px 49px;background:#f8faff;border:1px solid var(--line);border-radius:13px}\n#vchat-meta-v1 .step:before{counter-increment:step;content:counter(step);position:absolute;left:14px;top:13px;width:25px;height:25px;display:grid;place-items:center;border-radius:9px;color:#6655e9;background:#ebeaff;font-weight:900;font-size:11px}\n#vchat-meta-v1 .step strong{display:block;font-size:12px;margin-bottom:3px}\n#vchat-meta-v1 .step p{margin:0!important;font-size:11.5px!important}\n#vchat-meta-v1 .brand-strip{display:flex;align-items:center;justify-content:center;flex-wrap:wrap;gap:10px;margin:18px 0;padding:18px;border:1px solid var(--line);border-radius:15px;background:#fbfbff;color:#3e4267;font-size:12px;font-weight:800}\n#vchat-meta-v1 .brand-strip span{padding:9px 12px;border-radius:10px;background:#efedff}\n#vchat-meta-v1 .brand-strip b{color:#7774a3}\n@media(max-width:650px){#vchat-meta-v1 .channel-grid{grid-template-columns:1fr}}\n<\/style>\n<div class=\"wrap\">\n  <section class=\"hero\">\n    <div class=\"kicker\">Transparency \u00b7 Vchat by Studio Vainilla<\/div>\n    <h1>Meta integrations<\/h1>\n    <p class=\"lead\">Learn how Vchat enables you to manage business conversations on Facebook Messenger, Instagram, and WhatsApp Business, what data is used, and how to control connections.<\/p>\n    <div class=\"meta\"><span class=\"pill\">Information for companies and users<\/span><span class=\"pill\">Updated: October 11, 2026<\/span><\/div>\n  <\/section>\n  <div class=\"layout\">\n    <aside class=\"toc\" aria-label=\"Integration index\"><h3>Content<\/h3><nav class=\"toc-links\"><a href=\"#operador\">1. Who operates Vchat<\/a><a href=\"#canales\">2. Meta channels are compatible<\/a><a href=\"#autorizacion\">3. How connections are authorized<\/a><a href=\"#datos\">4. What information can be processed<\/a><a href=\"#finalidades\">5. What the data is used for<\/a><a href=\"#ia\">6. Automations and artificial intelligence agents<\/a><a href=\"#control\">7. Control of the business over its channels<\/a><a href=\"#seguridad\">8. Security and third-party services<\/a><a href=\"#eliminacion\">9. Privacy and data deletion<\/a><a href=\"#documentos\">10. Related public documentation<\/a><a href=\"#contacto\">11. Business contact and privacy<\/a><\/nav><\/aside>\n    <main class=\"content\"><section class=\"legal-section\" id=\"operador\"><span class=\"num\">01<\/span><h2>Who operates Vchat<\/h2><p><strong>Vchat by Studio Vainilla<\/strong> It is a software as a service (SaaS) platform developed and operated by <strong>Studio Vainilla<\/strong>, trade name of <strong>Mario Humberto Guti\u00e9rrez Morales<\/strong>, a natural person with business activity in Mexico.<\/p><p>The commercial site for the product is <a class=\"inline-link\" href=\"https:\/\/vchat.com.mx\/en\/\">vchat.com.mx<\/a>. The business site that operates it is <a class=\"inline-link\" href=\"https:\/\/www.studiovainilla.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">www.studiovainilla.com<\/a>.<\/p><div class=\"brand-strip\"><span>Studio Vainilla \u00b7 Operator<\/span><b>\u2192<\/b><span>Vchat \u00b7 SaaS product<\/span><\/div><p>Vchat is an independent product in its identity and business experience, but <strong>It does not present itself as a different legal entity<\/strong> of its current legal owner.<\/p><\/section><section class=\"legal-section\" id=\"canales\"><span class=\"num\">02<\/span><h2>Meta channels are compatible<\/h2><p>Vchat integrates or includes features to manage business communications through the following Meta services, subject to availability, permissions, and authorization by each business:<\/p><div class=\"channel-grid\"><div class=\"channel-card\"><span class=\"channel-icon\">Facebook<\/span><h3>Messenger<\/h3><p>Attention to messages received by Facebook pages that a company authorizes to be connected.<\/p><\/div><div class=\"channel-card\"><span class=\"channel-icon\">Instagram<\/span><h3>Instagram Direct<\/h3><p>Management of messages from eligible professional accounts, according to the available permissions.<\/p><\/div><div class=\"channel-card\"><span class=\"channel-icon\">WhatsApp<\/span><h3>WhatsApp Business<\/h3><p>Business communication through authorized integrations of the WhatsApp Business Platform.<\/p><\/div><\/div><div class=\"note\"><strong>Availability:<\/strong> The connection may require Meta's eligibility conditions, authorizations, permission review, additional configuration, or enablement by the Vchat team. The fact that a channel is described here does not mean that automatic inclusion is enabled for all accounts.<\/div><\/section><section class=\"legal-section\" id=\"autorizacion\"><span class=\"num\">03<\/span><h2>How connections are authorized<\/h2><p>The company that wishes to use a channel must have a valid business account and sufficient authorization to manage it. Depending on the channel and the state of the integration's enablement, the connection can be made through a Meta authorization flow or through an assisted configuration process.<\/p><div class=\"steps\"><div class=\"step\"><strong>Select the channel<\/strong><p>The administrator of the Vchat workspace requests to connect the corresponding channel.<\/p><\/div><div class=\"step\"><strong>Authorize access<\/strong><p>The administrator accesses the available official mechanisms and authorizes the assets and permissions that the service requires.<\/p><\/div><div class=\"step\"><strong>Configure the connection<\/strong><p>Vchat validates the authorized assets and the communication with the channel when it is technically possible.<\/p><\/div><div class=\"step\"><strong>Administering and revoking<\/strong><p>The company can request the disconnection and also revoke permissions from the corresponding official Meta tools.<\/p><\/div><\/div><p>Vchat <strong>It does not require users to share their personal passwords from Facebook or Instagram<\/strong> to grant access to your accounts through an official login.<\/p><\/section><section class=\"legal-section\" id=\"datos\"><span class=\"num\">04<\/span><h2>What information can be processed<\/h2><p>According to the channel, the permissions granted and the functions enabled, Vchat can receive or process:<\/p><ul><li><strong>Commercial identifiers:<\/strong> page identifiers, professional accounts, linked business numbers or accounts, as well as basic data necessary to manage the connection.<\/li><li><strong>Conversation identifiers and senders:<\/strong> identifiers provided by the platform to associate messages with a contact or conversation.<\/li><li><strong>Content of communications:<\/strong> incoming and outgoing messages, dates, delivery statuses, and attachments when the service and permissions allow it.<\/li><li><strong>Available profile data:<\/strong> names and profile photos, only if Meta provides them and the corresponding access is permitted.<\/li><li><strong>Technical integration data:<\/strong> Authorizations, connection states, access tokens, and technical events necessary to operate and diagnose the integration.<\/li><\/ul><p>Vchat does not guarantee that all channels provide the same categories of data. For example, the availability of names or photos varies depending on the interfaces and restrictions of each service.<\/p><\/section><section class=\"legal-section\" id=\"finalidades\"><span class=\"num\">05<\/span><h2>What the data is used for<\/h2><p>The processing of information from Meta is intended to provide the service requested by the user company, including:<\/p><ul><li>Display and organize conversations in a unified inbox.<\/li><li>Send and receive messages through properly connected channels.<\/li><li>Associate conversations with contacts and CRM records when applicable.<\/li><li>Allowing assignments to collaborators, tracking, tasks, and care management.<\/li><li>Enable automation and artificial intelligence functions configured by the company, in accordance with applicable functionalities and conditions.<\/li><li>Provide technical support, detect integration errors, and protect the platform's security.<\/li><\/ul><p>The information from the channels is not used to sell personal data or for purposes unrelated to the provision of the contracted service. Its processing is also subject to <a class=\"inline-link\" href=\"https:\/\/vchat.com.mx\/en\/aviso-de-privacidad\/\">Privacy Notice<\/a> and the applicable policies of Meta.<\/p><\/section><section class=\"legal-section\" id=\"ia\"><span class=\"num\">06<\/span><h2>Automations and artificial intelligence agents<\/h2><p>When a company actively uses artificial intelligence functions in Vchat, the content of certain conversations or documents authorized by that company can be processed to generate responses, classify requests, and assist in customer service.<\/p><p>The use of AI depends on the customer's configuration, plan, and permissions. Companies must inform users when required and avoid providing unnecessary or especially sensitive information.<\/p><p>Vchat does not present automated responses as a substitute for professional or human supervision when the situation requires it. For more information, see the <a class=\"inline-link\" href=\"https:\/\/vchat.com.mx\/en\/terminos-y-condiciones\/\">Terms and Conditions<\/a>.<\/p><\/section><section class=\"legal-section\" id=\"control\"><span class=\"num\">07<\/span><h2>Control of the business over its channels<\/h2><p>The connected pages, accounts, and numbers remain under the control of their respective owners and Meta, in accordance with the rules of each platform. The customer is responsible for managing their permissions and for using the channels in accordance with applicable laws and policies.<\/p><p>The authorized administrator can request assistance to disconnect a channel by writing to <a class=\"inline-link\" href=\"mailto:hola@vchat.com.mx\">hola@vchat.com.mx<\/a>. Depending on the available functions, there may also be an option to disconnect in your workspace.<\/p><div class=\"note\"><strong>Important:<\/strong> Revoking a permit or disconnecting a channel does not necessarily mean deleting previously stored conversations or records. The deletion of such data is requested separately.<\/div><\/section><section class=\"legal-section\" id=\"seguridad\"><span class=\"num\">08<\/span><h2>Security and third-party services<\/h2><p>Studio Vainilla applies reasonable technical and organizational measures to protect the data processed through Vchat, considering its nature, risks, and available resources. The service may rely on infrastructure, payment processing, artificial intelligence, and other technological providers necessary to operate its functions.<\/p><p>The availability of the integrations also depends on Meta's systems, permissions, and policies. Vchat may limit a connection if permissions are revoked, APIs are changed, or a security or compliance risk is detected.<\/p><p>The description of these measures does not constitute a promise of specific certifications, end-to-end encryption from Vchat itself, or external audits that have not been accredited.<\/p><\/section><section class=\"legal-section\" id=\"eliminacion\"><span class=\"num\">09<\/span><h2>Privacy and data deletion<\/h2><p>Individuals can consult how to request access, rectification, cancellation or opposition to their information through the <a class=\"inline-link\" href=\"https:\/\/vchat.com.mx\/en\/aviso-de-privacidad\/\">Privacy Notice<\/a>.<\/p><p>To request the removal of information related to Vchat, including interactions managed through Meta channels, please review our <a class=\"inline-link\" href=\"https:\/\/vchat.com.mx\/en\/eliminacion-de-datos\/\">Instructions for Data Removal<\/a> or write to <a class=\"inline-link\" href=\"mailto:hola@studiovainilla.com?subject=Privacidad%20y%20eliminaci%C3%B3n%20de%20datos%20-%20Vchat\">hola@studiovainilla.com<\/a>.<\/p><p>If you have written to a company that uses Vchat through Messenger, Instagram or WhatsApp, that company may be responsible for the information it manages and may also process your request. Studio Vainilla will cooperate in accordance with applicable obligations and agreements.<\/p><\/section><section class=\"legal-section\" id=\"documentos\"><span class=\"num\">10<\/span><h2>Related public documentation<\/h2><p>To facilitate the transparency and review of our integrations, you can consult:<\/p><ul><li><a class=\"inline-link\" href=\"https:\/\/vchat.com.mx\/en\/aviso-de-privacidad\/\">Full Privacy Notice<\/a><\/li><li><a class=\"inline-link\" href=\"https:\/\/vchat.com.mx\/en\/terminos-y-condiciones\/\">Vchat Terms and Conditions<\/a><\/li><li><a class=\"inline-link\" href=\"https:\/\/vchat.com.mx\/en\/eliminacion-de-datos\/\">Deletion of Data<\/a><\/li><li><a class=\"inline-link\" href=\"https:\/\/vchat.com.mx\/en\/\">Official Vchat website<\/a><\/li><li><a class=\"inline-link\" href=\"https:\/\/www.studiovainilla.com\/\">Business operator's website: Studio Vainilla<\/a><\/li><\/ul><p>These pages are public information about the service and <strong>They do not replace<\/strong> Meta Developers' technical requirements, such as platform policies, permission review, or a data removal callback when appropriate.<\/p><\/section><section class=\"legal-section\" id=\"contacto\"><span class=\"num\">11<\/span><h2>Business contact and privacy<\/h2><div class=\"contact-box\"><b>Vchat by Studio Vainilla<\/b><span>SaaS product operated by Studio Vainilla<\/span><span>Legal responsible: Mario Humberto Guti\u00e9rrez Morales \u00b7 Natural person with business activity, Mexico<\/span><a href=\"mailto:hola@studiovainilla.com\">Privacy and legal matters: hola@studiovainilla.com<\/a><a href=\"mailto:hola@vchat.com.mx\">Queries about Vchat: hola@vchat.com.mx<\/a><a href=\"tel:+526144741000\">Phone: +52 614 474 1000<\/a><a href=\"https:\/\/www.studiovainilla.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Business operator: www.studiovainilla.com<\/a><a href=\"https:\/\/vchat.com.mx\/en\/\" target=\"_blank\" rel=\"noopener noreferrer\">Product: vchat.com.mx<\/a><\/div><p style=\"margin-top:14px!important\">This information describes the product\u2019s integrations and practices, and may be modified to reflect changes in services, authorizations, or applicable regulations.<\/p><\/section><\/main>\n  <\/div>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Transparencia \u00b7 Vchat by Studio Vainilla Integraciones de Meta Conoce c\u00f3mo Vchat permite administrar conversaciones empresariales de Facebook Messenger, Instagram y WhatsApp Business, qu\u00e9 datos se utilizan y c\u00f3mo controlar las conexiones. Informaci\u00f3n para empresas y usuariosActualizado: 11 de octubre de 2026 Contenido 1. Qui\u00e9n opera Vchat2. Canales de Meta compatibles3. C\u00f3mo se autorizan las [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2408","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Integraciones META - Vchat<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vchat.com.mx\/en\/integraciones-meta\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Integraciones META - Vchat\" \/>\n<meta property=\"og:description\" content=\"Transparencia \u00b7 Vchat by Studio Vainilla Integraciones de Meta Conoce c\u00f3mo Vchat permite administrar conversaciones empresariales de Facebook Messenger, Instagram y WhatsApp Business, qu\u00e9 datos se utilizan y c\u00f3mo controlar las conexiones. 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