Cookie Policy

What are cookies?

Cookies are small files or identifiers that a website can store or access on your browser or device. They allow certain information about your visit to be remembered, maintain essential functions, retain preferences, and obtain technical information about the use of the site.

The term “cookies” used in this policy may also include similar technologies when they perform equivalent functions.

Cookies and similar technologies

Vchat may use cookies, browser local storage, session identifiers, pixels, tags, scripts, and other similar technologies on vchat.com.mx, chat.vchat.com.mx and other environments related to the service.

For example, Vchat can use local storage to remember certain user preferences, such as the country or region selected, when that feature is enabled.

Categories of cookies that we may use

For what can we use these technologies?

Depending on the cookie or technology, the purposes may include:

• Maintain authentication sessions and processes.
• Protect accounts and prevent fraud, abuse, or unauthorized access.
• Remembering settings and preferences.
• Keep the country selection, region, or other experience options.
• Improve performance, efficiency and stability.
• Identify technical errors and navigation problems.
• Measuring site usage and certain functionalities.
• Understand in an aggregated way which content is most useful.
• Measuring campaigns or conversions when marketing tools are used.
• Comply with operational, safety or legal requirements.

Cookies and third-party technologies

Vchat may use services provided by third parties for infrastructure, payments, analytics, security, messaging, support, multimedia content, integrations, or marketing.

Some of these providers may set or consult their own cookies or identifiers when their services are loaded on the site or platform.

The treatment carried out directly by these third parties may be subject to their own terms and privacy notices. Vchat will strive to configure these tools in accordance with applicable regulations and, where appropriate, with the user’s consent or preferences.

Duration of cookies

Cookies can be:

• From session: They are deleted or stopped being used when you close the browser or end the session.
• Persistent: they remain for a defined period or until the user deletes them.

The exact duration depends on each technology, its purpose, the configuration applied and, where applicable, the corresponding external provider.

How to manage your preferences

When Vchat uses non-essential cookies that require user choice, we may offer a banner or preference panel for accepting, rejecting, or configuring certain categories.

Strictly necessary cookies may not be disabled from the panel when they are essential to provide a requested function or maintain the security of the service.

Configuration from your browser

Most browsers allow you to block, delete, or limit cookies from your privacy or settings options. You can also delete local storage and site data.

Please note that blocking essential technologies may affect functions such as logging in, saving preferences, or using certain parts of Vchat correctly.

Updates to this Policy

We may update this Cookie Policy when technology used, providers, legal requirements, or service configuration change.

The current version will be available in vchat.com.mx/politica-de-cookies/ and will indicate the date of the last update.

Contact

If you have questions about this Policy or about the use of cookies and similar technologies on Vchat, you can contact us: