Vchat

14 days free
Vchat Solutions

No matter how you sell or serve. The conversation has to move forward.

Vchat connects support, tracking, and operations for different types of businesses without forcing you to change the way your clients work.

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Use cases

Same system. Different goals.

Vchat adapts to operations where conversations generate sales, support, appointments, follow-ups, or service.

SALES

Sales teams

Turn conversations into opportunities with CRM, pipeline, and tracking.

  • 360° Profile
  • Pipeline and value
  • Tasks and responsibles
  • Commercial AI agents
SERVICE

Customer service

Centralize conversations, timelines, assignees, and context for each person.

  • Omnichannel inbox
  • SLA
  • Internal notes
  • Human transfers
RESERVATIONS

Appointment-based businesses

Turn a conversation into a booking, demo, call, or follow-up.

  • Agenda
  • Reservations
  • Reminders
  • Automations
SERVICES

Service companies

Organize clients, pending items, products/services, and next actions.

  • Contacts
  • Products / services
  • Tasks
  • CRM
e-commerce

Trade and tracking

Handle inquiries and maintain commercial context around each contact.

  • Messaging
  • Products
  • Labels
  • Automations
AGENCIES

Teams with multiple managers

Distribute conversations and tasks without losing visibility of the process.

  • Users and roles
  • Assignments
  • Tasks
  • Analytics
Applied scenarios

Vchat adapts to the way each industry actually operates.

These illustrative examples show how a conversation can turn into sales, bookings, follow-ups, service, and measurable data using different combinations of Vchat.

Illustrative metrics to visualize how impact can be measured.
Health · appointments

Nova Clinic

Connected calendar

Dental clinic with three branches and customer service via WhatsApp, Instagram, and web chat.

Valuation requests enter the Inbox, the contact retains their history in 360° Profile, the team schedules from the conversation, and reminders are automated without changing tools.

BeforeSeparate chats + manual calendar
→
With VchatInbox + reservation + tracking
18 → 3 minfirst response
-50%unconfirmed appointments
+34%scheduled assessments
Inbox360° ProfileAgendaAutomations
B2B sales

Industrial North

Sales pipeline

Industrial supplier with eight executives and opportunities coming from multiple channels.

Every lead enters the CRM with an owner, value, stage, and next action. Tasks prevent a quote from going cold, and Analytics allows you to detect where the pipeline stalls.

BeforeWhatsApp + spreadsheets + reminders
→
With VchatCRM + tasks + pipeline
46 → 91%Follow-up in 24 hours
+29%qualified opportunities
21 → 16 dsales cycle
CRMPipelineTasksAnalytics
Ecommerce · Service

Marea Home

AI + knowledge

Decor store with a high volume of inquiries about availability, deliveries, and products.

An AI agent responds using only authorized knowledge and the Products and Services catalog. When the query requires human judgment, Vchat transfers the case with full context.

BeforeRepeated questions + context changes
→
With VchatAI + catalog + human handoff
58 → 86%initial resolution
-68%forgotten earrings
+42%team capacity
AI AgentsAI KnowledgeProductsHandoff
Automotive · leads

Autovía Motors

lead test

Automotive distributor that receives leads from Meta, WhatsApp, website, and campaigns.

Vchat unifies the lead, identifies the model of interest, sends it to the pipeline, and allows booking a test drive from within the conversation. Each advisor sees the SLA, the person in charge, and the next action.

BeforeLeads distributed among platforms
→
With VchatOmnichannel + CRM + reservation
12 → 4 minlead response
+37%Scheduled tests
93%leads with a person in charge
OmnichannelCRMSLAAgenda

Horizonte Academy

Education

Automate course information, lead tracking, and session reminders without losing the student's context.

+31%Completed follow-ups-44%repeated queries
Saved answersAI KnowledgeTasks

Urbika Real Estate

Real estate

Classifies leads by property and interest, schedules tours, and keeps tasks active until closing or discarding the opportunity.

+26%Scheduled visits2.1×more traceable leads
CRM360° ProfileAgenda

Legal Form

Professional services

Distribute queries by specialty, assign owners, and turn each conversation into a task with a deadline and follow-up.

-39%allocation time+22%cases handled
InboxAssignmentsTasks

Aura Wellness

Spa · Reservations

Check services, availability, and packages directly from the conversation, create the booking, and automate confirmations and reminders.

+41%Confirmed reservations-47%no-shows
ProductsAgendaAutomations

Nexo Studio

Agency

Centralize customer requests, assign owners, and use internal notes and SLAs so that every pending item has an owner and a due date.

-52%unclaimed earrings+35%SLA met
Internal notesSLAAnalytics

North Retail Point

Multi-branch retail

Identify branch, product, and intent to route each conversation to the correct team and measure demand by category.

87%correct routing+28%operational capacity
LabelsAssignmentsAnalytics

Atlas Support

Technical service

Prioritize conversations by SLA, query authorized knowledge, and escalate to a human when the AI Agent should not respond.

-43%Resolution time+33%FCR
SLAAI AgentsHandoff

Harmony House

Hospitality

Automate FAQs, record preferences, and create internal tasks for special requests prior to arrival.

+38%immediate response-31%forgotten requests
AI360° ProfileTasks
The tour

The conversation stops being the end.

In Vchat, talking to a customer can become a measurable operational action.

01 · CONTACT

Write

The customer starts a conversation from one of your channels.

02 · CONTEXT

Vchat understands

Retrieve contact, history, stage, and related data.

03 · ATTENTION

Human or AI

The conversation is handled according to your rules.

04 · ACTION

Next step

Booking, task, CRM, tracking, or automation.

05 · MEASUREMENT

Insights

The team can see progress, schedules, and performance.

Out of necessity

Activate what truly drives your operation.

I want to reply fasterInbox, saved replies, AI and automations.
I want to sell betterContacts, CRM, pipeline, value, and follow-up.
I want to reduce forgetfulnessTasks, assignees, due dates, and reminders.
I want to generate bookingsCalendar, appointments, and automations connected to the conversation.
I want to use AI with controlSpecialized agents, knowledge, and human handoff.
I want to organize my teamUsers, roles, assignments, and process visibility.
I want to understand what is happeningAnalytics, SLA, pipeline, and insights.
I want to automate processesConfigurable triggers, conditions, and actions.

Tell us how your business operates.

We can help you choose a plan or review a custom solution for your team.

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