Vchat

14 days free
Omnichannel + CRM + Automation + AI Agents

You “Hello”
It deserves it Follow-up.

Centralize conversations, turn contacts into opportunities, schedule, assign tasks, automate processes, and let your AI Agents work with clear rules.

Start 14 days free View prices Log in
No fees today · set up your workspace · you control when AI intervenes.
One single Inbox for WhatsApp Instagram Facebook Web chat
Inbox omnicanal de Vchat by StudioVainilla
1ConversationWhatsApp, Instagram, Facebook and web chat in the same Inbox.
2ConvertCRM, 360° profile, products, value, stages, and sales tracking.
3ExecuteAgenda, tasks, automations, SLA, assignees, and reminders.
4Scale with AISpecialized AI agents, controlled knowledge, and measurable credits.
Do you want to compare plans before getting started? Check prices or create your workspace and try Vchat for 14 days.
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Everything you can do

A complete platform, not just an inbox.

These are the main capabilities that are now part of the Vchat ecosystem.

01

Omnichannel inbox

Centralize WhatsApp, Instagram, Facebook, and web chat with the history and context of each conversation.

Messaging
02

Human support + AI

Take a conversation, pause AI, return it to AI, or keep AI globally disabled whenever you need to.

Human control
03

Smart transfers

Escalate conversations when AI is not authorized to respond and provide the context to the team.

Handoff
04

360° Contact Profile

Data, company, origin, activity, categories, notes, classification, value, and business relationship in a single record.

Contacts
05

CRM and pipeline

Move opportunities between stages, assign owners, record value, and measure conversion.

Sales
06

Products and services

Link products or services with contacts and conversations to enrich the business context.

Catalog
07

Tasks and follow-ups

Create todos with priority, assignee, deadline, status, and relationship to a contact.

Operation
08

Schedule and bookings

Convert a conversation into an appointment, demo, call, booking, or follow-up directly from Vchat.

Calendar
09

Automations

Set up triggers, conditions, and actions to move processes without relying on manual tasks.

Workflows
10

Answers and resources

Save frequent answers and resources to respond faster and maintain consistency.

Productivity
11

AI Knowledge

Feed AI with websites, FAQs, documents, PDFs, policies, promotions, and internal sources.

Knowledge base
12

Specialized AI agents

Create agents by area with instructions, behavior, knowledge, channels, and autonomy.

AI Agents
13

AI Credits

Control AI consumption by workspace and agent, with included credits and additional refills.

Measurable consumption
14

SLAs and responsible parties

View first response, resolution, assignee, and SLA status within the conversation.

Service
15

Internal notes

Collaborate with your team without sending messages to the client and preserve internal operational context.

Team
16

Attachments and audio

Share files, images, and resources; use messaging tools right from Inbox.

Multimedia
17

Scheduled messages

Schedule messages for a specific date and time without losing the conversation context.

Programming
18

Classification and tags

Organize contacts and conversations by categories, stages, interests, status, and other criteria.

Organization
19

Exports

Export conversations and data when you need to analyze, back them up, or move them to another flow.

Data
20

Analytics

Measure care, operation, follow-up, times, and performance from the Insights views.

Insights
21

Marketing

Manage marketing initiatives, trials, communications, and actions linked to the customer lifecycle.

Growth
22

Team and permissions

Organize users, departments, managers, roles, and permissions according to your company's operations.

Administration
23

Channels and configuration

Manage channels, inboxes, preferences, and general settings from a single workspace.

Workspace
24

Plans and billing

Manage plans, AI credits, and billing from Vchat with regional pricing and subscriptions connected to Stripe.

Account

24 connected capabilities in a single workspace.

Start with what you need today and activate more features as your operation grows.

Compare plans Test Vchat
Explore the platform

An end-to-end connected interface.

Loading interactive demo...

Omnichannel inbox

Scroll through the Inbox and discover how conversations, AI agents, managers, products, and stages are connected.

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What makes Vchat different

AI that works with rules, knowledge, and human control.

You don't need to leave everything in the hands of a bot. You decide what it knows, what it can do, and when it should escalate.

⏻
Globally activatable or deactivatable AIPause AI for the entire workspace and turn it back on whenever you want.
🙋
Conversational controlA person can take over the conversation and return it to the AI without losing history.
↗
Scaling by limitsIf AI is not authorized to respond, it can transfer and notify the team.
⚙
Configurable behaviorDefine the tone, style, objective, knowledge, and autonomy of each agent.
Automate more than answers

When something happens, Vchat can move the operation.

Combine events, conditions, and actions so the system tracks, assigns responsibilities, sends reminders, or triggers processes.

WhenNew message, appointment, date, keyword, or lead.
Yes / ForApply conditions based on channel, stage, or context.
SoSend, assign, remind, update, or trigger an action.
HistoryQuery executions and maintain traceability.
Automatizaciones Vchat
Ecosistema StudioVainilla

Vchat + Vmail: More exclusive multi-channel communication.

It integrates Vchat with Vmail and brings your chat relationship with your customers to email. Vmail allows you to create and send email campaigns, use templates, automate communications, and view your results in a single platform.

Mail campaignsTemplatesAutomationResults
Learn about Vmail ↗ Starting with Vchat
Growing up with VchatGrow with Vchat

Your experience can become a new business opportunity.Turn your expertise into a new business opportunity.

We recommend, market and develop long-term relationships with Vchat. Start as a Referrer and grow to the certified levels of our partner program.Refer, sell, and build long-term relationships with Vchat. Start as a Referrer and grow into the certified tiers of our partner program.

01 · Begins01 · Get started

Referidor VchatVchat Referrer

Share Vchat with companies that need to improve their customer service. It’s the easiest way to start participating in the program.Introduce Vchat to businesses looking to improve customer engagement. The simplest way to join the program.

RecommendationsReferralsInitial accessEntry tier
Learn about the program ↗Explore the program ↗
02 · Growing · Certificate02 · Grow · Certified
Vchat Pro · Partner Comercial / Commercial Partner

Vchat Pro · Commercial PartnerVchat Pro · Commercial Partner

Training, certification and tools to present Vchat, accompany businesses and develop business opportunities.Training, certification, and resources to introduce Vchat, support businesses, and develop commercial opportunities.

CertificationCertificationAccompanyingEnabling
I want to be a Commercial Partner ↗Become a Commercial Partner ↗
03 · Climbing · Certificate03 · Scale · Certified
Vchat Partner Estratégico / Strategic Partner

Strategic PartnerStrategic Partner

For allies looking to scale their operations, expand their portfolio, and build a strategic relationship with Vchat.For partners looking to scale their operations, grow their client portfolio, and build a strategic relationship with Vchat.

Advanced levelAdvanced tierValidationQualification
Explore the Strategic Level ↗Explore Strategic Partner ↗

Certified badges are only awarded after meeting the requirements and maintaining the current certification. Consult the conditions and benefits on the official portal.Certified badges are issued only after meeting the requirements and maintaining an active certification. See the official portal for eligibility and benefits.

An operations center for agenciesOne operations hub for agencies

All of your clients' workspaces. One place to collaborate.Your clients’ workspaces. One place to collaborate.

Vchat Agency Hub allows agencies to work with their clients’ linked workspaces, view indicators, coordinate with their Community Managers, and request operational access when the client authorizes it.Vchat Agency Hub helps agencies manage relationships with linked client workspaces, review metrics, coordinate community managers, and request operational access with client approval.

Multiple customersMultiple clientsMetrics and monitoringMetrics and trackingCM collaborationCM collaborationCustomer permissionsClient-controlled access
Get to know Agency Hub ↗Explore Agency Hub ↗ Partners ProgramPartner program
Vchat Learning Hub

Learn Vchat. And learn how to get more out of it.

Check official documentation, take courses, discover use cases, and use ready-to-use resources to put Vchat into practice in your operation.

Explore Learning Hub Go to Academy
From function to practice. Docs explains what each tool does; Academy teaches how to master it; Playbooks show how to apply it, and Toolkit helps you implement it.
Dr.

Documents

Official guides for configuring, understanding, and resolving questions about each Vchat module.

Consult documentation
A

Academy

Courses and learning paths for administrators, teams, sales, support, and AI.

Start learning
PB

Playbooks

Use cases for sales, support, bookings, customer service, automation, and multi-service operations.

View use cases
TK

Toolkit

Templates, prompts, checklists, and matrices ready to set up and better operate Vchat.

Open tools
Start with your actual operation

Try Vchat for 14 days.

Centralize your channels, test the operation with your team, and discover how Inbox, CRM, Calendar, Tasks, Automations, and AI Agents connect.

No fees todaySet up your workspaceTest with real cases