Meta integrations

Who operates Vchat

Vchat by Studio Vainilla It is a software as a service (SaaS) platform developed and operated by Studio Vainilla, trade name of Mario Humberto Gutiérrez Morales, a natural person with business activity in Mexico.

The commercial site for the product is vchat.com.mx. The business site that operates it is www.studiovainilla.com.

Vchat is an independent product in its identity and business experience, but It does not present itself as a different legal entity of its current legal owner.

Meta channels are compatible

Vchat integrates or includes features to manage business communications through the following Meta services, subject to availability, permissions, and authorization by each business:

How connections are authorized

The company that wishes to use a channel must have a valid business account and sufficient authorization to manage it. Depending on the channel and the state of the integration's enablement, the connection can be made through a Meta authorization flow or through an assisted configuration process.

Vchat It does not require users to share their personal passwords from Facebook or Instagram to grant access to your accounts through an official login.

What information can be processed

According to the channel, the permissions granted and the functions enabled, Vchat can receive or process:

• Commercial identifiers: page identifiers, professional accounts, linked business numbers or accounts, as well as basic data necessary to manage the connection.
• Conversation identifiers and senders: identifiers provided by the platform to associate messages with a contact or conversation.
• Content of communications: incoming and outgoing messages, dates, delivery statuses, and attachments when the service and permissions allow it.
• Available profile data: names and profile photos, only if Meta provides them and the corresponding access is permitted.
• Technical integration data: Authorizations, connection states, access tokens, and technical events necessary to operate and diagnose the integration.

Vchat does not guarantee that all channels provide the same categories of data. For example, the availability of names or photos varies depending on the interfaces and restrictions of each service.

What the data is used for

The processing of information from Meta is intended to provide the service requested by the user company, including:

• Display and organize conversations in a unified inbox.
• Send and receive messages through properly connected channels.
• Associate conversations with contacts and CRM records when applicable.
• Allowing assignments to collaborators, tracking, tasks, and care management.
• Enable automation and artificial intelligence functions configured by the company, in accordance with applicable functionalities and conditions.
• Provide technical support, detect integration errors, and protect the platform's security.

The information from the channels is not used to sell personal data or for purposes unrelated to the provision of the contracted service. Its processing is also subject to Privacy Notice and the applicable policies of Meta.

Automations and artificial intelligence agents

When a company actively uses artificial intelligence functions in Vchat, the content of certain conversations or documents authorized by that company can be processed to generate responses, classify requests, and assist in customer service.

The use of AI depends on the customer's configuration, plan, and permissions. Companies must inform users when required and avoid providing unnecessary or especially sensitive information.

Vchat does not present automated responses as a substitute for professional or human supervision when the situation requires it. For more information, see the Terms and Conditions.

Control of the business over its channels

The connected pages, accounts, and numbers remain under the control of their respective owners and Meta, in accordance with the rules of each platform. The customer is responsible for managing their permissions and for using the channels in accordance with applicable laws and policies.

The authorized administrator can request assistance to disconnect a channel by writing to hola@vchat.com.mx. Depending on the available functions, there may also be an option to disconnect in your workspace.

Security and third-party services

Studio Vainilla applies reasonable technical and organizational measures to protect the data processed through Vchat, considering its nature, risks, and available resources. The service may rely on infrastructure, payment processing, artificial intelligence, and other technological providers necessary to operate its functions.

The availability of the integrations also depends on Meta's systems, permissions, and policies. Vchat may limit a connection if permissions are revoked, APIs are changed, or a security or compliance risk is detected.

The description of these measures does not constitute a promise of specific certifications, end-to-end encryption from Vchat itself, or external audits that have not been accredited.

Privacy and data deletion

Individuals can consult how to request access, rectification, cancellation or opposition to their information through the Privacy Notice.

To request the removal of information related to Vchat, including interactions managed through Meta channels, please review our Instructions for Data Removal or write to hola@studiovainilla.com.

If you have written to a company that uses Vchat through Messenger, Instagram or WhatsApp, that company may be responsible for the information it manages and may also process your request. Studio Vainilla will cooperate in accordance with applicable obligations and agreements.

Related public documentation

To facilitate the transparency and review of our integrations, you can consult:

• Full Privacy Notice
• Vchat Terms and Conditions
• Deletion of Data
• Official Vchat website
• Business operator's website: Studio Vainilla

These pages are public information about the service and They do not replace Meta Developers' technical requirements, such as platform policies, permission review, or a data removal callback when appropriate.

Business contact and privacy

This information describes the product’s integrations and practices, and may be modified to reflect changes in services, authorizations, or applicable regulations.