01
Create your agency
Access the Agency Hub portal and register your organization and the collaborators who will participate in the operation.
✦A CONTROL CENTER FOR AGENCIES
Every customer, connected. Your entire agency, synchronized.
One place to keep track of your clients' workspaces in Vchat, organize your Community Managers' collaboration, and understand what's really happening in each account.
✓ Better coordination per client✓ More visibility of your accounts✓ Grows with Vchat Partners
The client retains control. Your agency only accesses what is authorized.
Several clientsAuthorized accessMetrics and operationCM collaboration
● Illustrative view of Agency Hub
agency.vchat.com.mx
My agency
Overview of linked workspaces
● Active session
Customers08↗
Conversations1,284+12%
Teams04↗
Linked workspacesSee all →
CN
Casa NubeCommerce · WhatsApp + IG
AuthorizedAL
Álamo LivingReal Estate · CRM
AuthorizedFrance
Faro EstudioServices · Inbox
Application submittedPermit confirmed by the client
THE PROBLEM IS NOT HAVING MORE CUSTOMERS
The problem is Operate them blindly.
If your agency already manages multiple accounts, you know how time-consuming it is to switch between sessions, keep track of context, and consolidate results. Vchat Agency Hub puts order into the relationship with each authorized workspace.
×WITHOUT A UNITED VIEWPOINT
🔔 Who answered?
💬 In which account?
📊 What happened this week?
🕒 Who is monitoring it?
Fragmented information, more context changes and less visibility.
✓CON AGENCY HUB
01Agency portal
↗Linked workspaces
✓Permits per client
◈Monitoring and metrics
More clarity to coordinate work and provide better service.
IT WORKS LIKE THIS
From an invitation to one Operation connected.
Vchat Agency Hub is designed so that agencies can support their clients without taking over their accounts or compromising the operational control of each business.
02
Connects you to your customers
Requests linking to the workspace of each client. The owner approves or rejects the relationship.
03
Request each permit
Operational access is requested separately. Being an agency administrator does not imply automatic access to conversations.
04
Collaborate and analyze
Organizes work across authorized accounts, tracks service, and reviews results from a view for agencies.
CREATED FOR REAL AGENCIES
Less eyelashes. More discretion. Better service.
Stop jumping back and forth between accounts to reconstruct what happened. Give context to your team and turn conversations and data into decisions.
View of several workspaces
Identify at a glance what happens in the accounts linked to your agency without confusing the data of each client.
Follow-up of conversations
View the authorized operation and detect pending messages, attention states, and follow-up opportunities.
Community Manager job
It coordinates those who administer communities and support care, with limited access to the corresponding workspaces.
Comparable metrics
It analyzes conversation volume, response times, and operational performance based on available permissions and data.
Collaboration with context
Avoid isolated messages and loose captures: work with the history and information that the client decides to share.
Scale without losing control
The same client can collaborate with several agencies; each link retains independent authorisations, permissions, and audits.
PRIVACY AND PERMISSIONS
The account belongs to the customer. Access is earned with permission.
Vchat Agency Hub does not replace the Vchat workspace: it creates an authorized relationship between the business and its agency. Each permission is explicit, auditable, and revocable.
✓Each client individually approves the linking of their workspace.
✓Operational authorizations are requested separately and with specific scope.
✓An agency does not automatically obtain permits simply because it is affiliated.
✓The customer can revoke permissions; the actions are subject to audit.
A HUB, DIFFERENT WAYS TO COLLABORATE
For those who manage, service, and grow accounts.
Agency leaders
They consolidate the client portfolio, identify bottlenecks, and monitor overall performance.
Community Managers
They collaborate with specific conversations and activities when the client and the agency have authorized the corresponding access.
Team of strategy
They transform service and conversation metrics into recommendations and opportunities for each customer.
✦ THE NEXT STEP FOR YOUR AGENCY
Do a better job for your customers. And it opens up a new line of income.
With Agency Hub, you coordinate the operation. With Vchat Partners, you can recommend the platform, train yourself, get certified, and access commercial benefits subject to the requirements of each level.
CHOOSE HOW YOU WANT TO GROW
I recommend Vchat to build a strategic alliance.
01RECOMIENDA
↗
Referidor
Meet someone who needs to organize their conversations and sales. Recommend Vchat and participate in the referral program under the current conditions.
Ideal for starting to generate opportunities.
I want to recommend Vchat ↗02CERTIFICATE
Vchat Pro · Commercial Partner
Training and certification to offer Vchat with a more professional process and access to recurring benefits when appropriate.
10% recurrent* during the first 12 months.
Learn about certification ↗03SCALE
Strategic Partner
For agencies with more structure and commercial reach, subject to accreditation, additional requirements and program conditions.
12% recurring* and extended benefits.
Exploring the strategic level ↗* Benefits are subject to eligibility, agreement, verified charges, current certification, and program terms. Commissions are not combined or represent guaranteed income. Agency Hub and Vchat Partners are separate services.
FREQUENTLY ASKED QUESTIONS
Everything is clear before connecting your first client.
It starts with the right structure: authorization, visibility, and responsible collaboration.
No. It is an independent portal for agencies. The workspaces still exist within Vchat and each client retains its ownership and configuration.
Yes. Each agency requires its own independent links and authorizations; a relationship does not automatically share another agency's permissions.
Only when there is explicit operational authorization for the corresponding functions and workspace. Linking an agency does not grant automatic access.
Agency Hub and Vchat Partners are different initiatives. The commercial certification does not grant operational permissions over the clients’ workspaces.
You no longer have access to revoked permissions; authorization control belongs to the client and actions are subject to the system’s audit mechanisms.
YOUR AGENCY, BETTER CONNECTED
The next stage of your customer operations begins here.
Centralize your relationship with your workspaces, coordinate teams, and make decisions with context. Get to know Vchat Agency Hub.
Customer access and permissions require specific authorization.
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